Your Satisfaction, Our Priority!

We understand that sometimes circumstances change, and you may no longer need a custom product you've ordered. However, as our custom products are personalized specifically for you, we're unable to offer refunds for changes of mind or if the product is no longer needed, provided there is no manufacturing defect. We encourage you to carefully consider your purchase before placing your order to ensure it meets your needs. If you have any questions or concerns about a potential purchase, our team is here to assist you. Your understanding and cooperation are greatly appreciated as we strive to provide you with the best possible service.

Please take a moment to view our refund process outlined below our contact form for further clarity and assurance.

Refund Process

Custom Products

Due to the personalized nature of custom products, we only offer refunds if there is a manufacturing defect or error on our part. Refunds are available within 7 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received.

Non-Custom Products

Refunds for non-custom products are available within 7 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received.

Contact Us

If you believe you are eligible for a refund, please contact our customer support team at info@spiritline88.com within the specified timeframe.

Mon. - Fri: 10:30am - 6:30pm (PT)

Sat: 10:30am - 3:30pm (PT)

Sunday: Closed

Verification

Our team will review your request and may request additional information or evidence, such as photos of the product.

Approval

If your refund request is approved, we will provide you with instructions on how to return the item.

Return Shipping

You will be responsible for shipping the item back to us.

Refund Issuance

If the return is approved, we will initiate a refund to your original method of payment. Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Additional Notes

  • Refunds are processed in accordance with our refund policy and are subject to approval by our team.

  • Shipping and handling charges are non-refundable, except in cases where the return is due to a manufacturing defect or error on our part.

  • We reserve the right to refuse refunds if the returned item does not meet our eligibility criteria or if the request is not in accordance with our refund policy.

If you have any questions or concerns about our refund process, please don't hesitate to reach out to us. We're here to assist you and ensure your satisfaction with every purchase.